Privacy Policy

1. Subject matter and purpose of the policy

This policy sets out the principles and rules applicable to the processing of personal data carried out by INCARGO SRL through the incargo.md website, for the purpose of ensuring transparency, protecting the rights of data subjects and complying with the applicable legal framework.

2. Personal data collected

Depending on the services requested and the user's interaction with the website, INCARGO SRL may collect the following categories of data:

• Identification and contact details: surname, first name, email address, telephone number, delivery address, billing details;
• Order and transport data: details about the goods, delivery instructions, documents required for transport and customs clearance;
• Technical and usage data: IP address, browser type, operating system, pages viewed, log data, cookies and similar identifiers;
• Data provided by third parties: information received from logistics partners, payment processors or other contracted services, to the extent necessary for the provision of the services;
• Sensitive data: we do not ordinarily collect sensitive data; where the processing of such data is necessary (e.g. medical information for special transport), this will be carried out only on the basis of explicit consent or a clear legal basis and with additional safeguards.

3. Legal bases for processing

Processing carried out by INCARGO SRL is based, as applicable, on one or more of the following legal bases:

• Performance of a contract: processing is necessary for entering into and performing transport contracts and related services;
• Consent of the data subject: for operations that are not necessary for the performance of the contract (e.g. marketing communications, non-essential cookies); consent is freely given, specific, informed and not pre-ticked;
• Legal obligations: processing is necessary to comply with tax, customs or accounting obligations;
• Legitimate interests: for purposes such as fraud prevention, network security and service improvement, after balancing the controller's interests against the rights of data subjects.

4. Purposes of processing

The data collected is used exclusively for specified, explicit and legitimate purposes, such as:

• processing orders and arranging transport;
• communicating with customers about the status of orders, deliveries and after-sales support;
• fulfilling tax, accounting and customs obligations;
• managing contractual relationships with partners and suppliers;
• marketing and commercial communication activities, only with separate consent;
• statistical analysis and website optimisation (analytics cookies), in accordance with the law;
• ensuring system security and preventing fraud.

5. Disclosure and transfer of data

INCARGO SRL may transmit personal data to:

• contracted service providers (couriers, carriers, payment processors, IT providers, email services) — solely in their capacity as processors and on the basis of contracts imposing confidentiality and security obligations;
• public authorities or competent institutions, in accordance with the law (e.g. customs, tax or regulatory authorities);
• third parties where the transfer is necessary for the performance of the contract or is required by law.

International transfers: where data is transferred outside the Republic of Moldova, INCARGO SRL will ensure that appropriate safeguards are in place (standard contractual clauses, adequacy decisions or other measures provided by law) to protect the rights of data subjects.

6. Retention period

Data will be retained for as long as necessary to fulfil the purposes for which it was collected, as well as to comply with applicable legal obligations (e.g. retaining accounting documents in accordance with tax legislation). Specific retention periods will be communicated at the time of collection or in the updated Privacy Policy.

7. Rights of data subjects

As a data subject, you have the following rights, in accordance with the law:

• the right of access to personal data;
• the right to rectification of inaccurate data;
• the right to erasure of data (‘the right to be forgotten’), insofar as permitted by law;
• the right to restriction of processing;
• the right to object to processing, including processing for direct marketing purposes;
• the right to data portability, where applicable;
• the right to withdraw consent at any time, without affecting the lawfulness of processing carried out before its withdrawal;
• the right to lodge a complaint with the national data protection supervisory authority.

To exercise your rights, please contact us at: info@incargo.md. We will respond to requests within the time limits prescribed by law and, where appropriate, will request additional information to verify the identity of the applicant.

8. Cookies and similar technologies

The website uses cookies and similar technologies for operation, analytics and marketing. The main categories are:

• Essential cookies: necessary for the operation of the website;
• Analytics cookies: used to collect aggregated data on website usage;
• Marketing cookies: used to personalise content and advertising; these are activated only with the user's consent.

Users can manage their cookie preferences through the website banner or their browser settings. Disabling certain cookies may affect the website's functionality.

9. Security measures

INCARGO SRL applies appropriate technical and organisational measures to protect personal data against unauthorised access, loss, disclosure or destruction. These measures include, as appropriate: access controls, encryption, internal security policies, backups and staff training.

10. Responsibilities and processors

INCARGO SRL acts as the data controller. Relationships with processors are governed by contracts imposing obligations regarding confidentiality, security and compliance with the controller's instructions.

11. Changes to the policy

This policy may be updated periodically. Any significant change will be communicated on the website and, where necessary, by email. The date of the latest update will be displayed at the top of the document.

12. Contact and complaints

Controller contact: INCARGO SRL

Email: info@incargo.md

If you believe that your data protection rights have been infringed, you have the right to lodge a complaint with the competent supervisory authority.